Refund and Returns Policy

Effective Date: July 27, 2025

We aim to deliver high-quality devotional photo frames that uplift and inspire. However, if you receive a damaged or incorrect product, we offer returns or replacements as per the policy below.

1. Eligibility for Return Only defective, damaged, or wrongly delivered items are eligible. Requests must be raised within 48 hours of delivery. Provide clear photos of the damaged item and packaging for review.

2. Non-Returnable Items Products that are personalized or custom-framed Products damaged due to misuse or customer error Items returned after 48 hours of delivery

3. Refund or Replacement Once your return is approved, we will: Replace the product or Issue a refund to your original payment method

4. How to Raise a Request Send an email to contact@tulja.in with: Order ID Description of the issue Photos showing the defect/damage.

We will respond within 2 business days.